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General Questions
- We provide technical support 24/7 via email. Sales department is available 24/7 via live chat and email. Billing department can be approached Monday - Friday, 8 a.m. to 5 p.m via email. If you didn't find answers in the frequently asked question list, feel free to contact us
01. How do you provide technical support?
- Our philosophy is to provide managed hosting services for applications with affordable prices to small and medium-sized businesses.
02. What is the philosophy behind your managed ?
- Currently, we have five data centers located in Dallas, Texas; Bend, Oregon; Charlotte, North Carolina; Denver, Colorado; and Kansas, City Missouri. When you order an application hosting service, you can choose the location that is closer to your target audience.
03. Where Can I deploy my applications?
- There are two ways to reset the password of your account. For detailed steps, please refer to the guide article.
04. How can I reset the password of my account?
Support Questions
- Yes, you can use your own domain. Please contact us if you need to learn more.
01. Can I use my domain name in your service?
- Yes, you can use your own SSL. Please contact us if you need to learn more.
02. Can I use my SSL in your service?
- ns1.cloudclusters.net 104.217.252.246. ns2.cloudclusters.net 198.154.99.169'
03. What are your name servers to manage DNS records?
Sales Questions
- Yes. For each account, permitted concurrent free-trial deployments are up to 3.
01. Can I try your cloud before payment?
- Yes. You can test our network speed at the Data Centers page.
02. Do you have a download file and IP that I can test the network speed?
- Yes. We offer a 99.9% uptime guarantee for our network and all servers.
03. Do you offer any network and server uptime guarantee?
- The deployment on our platform can be a matter of minutes, even seconds.
04. How long does it take to set up my applications online?
- All IRC is strictly forbidden on our network. Any host found running either an IRC client or server will face suspension or cancellation of our services.
05. Do you allow IRC in your network?
- In the free-trial period, you will be able to enjoy our paid services for free.
06. What is difference between free trial services and paid services?
- To start a free trial, please sign up first at Cloud Clusters Inc, then go to the application pricing page to start a free trial of your interested plan.
07. How can I get my free trial?
- If you decide to continue using the service, you need to prepay for the hosting service before the trial is over. We will send you an invoice after you complete your billing information so that you can make the payment upfront. If you need help on this, please refer to the link.
08. How can I continue the after the free trial?
- Of course. You can upgrade to the paid subscription at any time during the free trial. Thank you.
09. Can I end my trial and upgrade to a paid subscription?
- We offer a step-by-step guide article for this topic.
10. How can I restore my cancelled service?
- Yes, you can. Please refer to the guide article on the 'Documentation' page.
11. Can I upgrade my plan or add resource in the period of free trial?
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